Privacy Policy for Vomyra AI

Effective Date: 23-12-2024

Welcome to Vomyra AI! We are committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy describes how we collect, use, and safeguard data across our platforms, whether through phone interactions, web applications, or any industry-specific implementation. By using our services, you consent to the practices described here.

1. Scope of This Policy

This Privacy Policy applies to:

• Myra’s interactions over phone calls (e.g., hospitality bookings, customer orders).
• Myra’s web-based services, including online ordering, data analytics, and personalized recommendations.
• Businesses across industries, (e.g., hospitality, restaurants, retail, real estate, and more) using Vomyra AI for automation and customer interactions.

2. Information We Collect

We collect data to provide and enhance Myra’s services effectively:

• Personal Information (Business Owners):
  • Names, email addresses, phone numbers, and company details provided during onboarding.
  • Billing and payment information, including payment method details, for service subscription management.
• Personal Information (End-Users/Customers):
  • Over Phone Calls:
    • Names, phone numbers, table/room numbers, and booking or order details.
    • Voice data used to process interactions.
  • On Web Applications:
    • Login credentials (if applicable), interaction history, and preferences.
• Interaction and Usage Data:
  • Voice recordings or transcripts generated during Myra’s phone conversations for order accuracy, quality improvements, and dispute resolution.
  • Web interaction data, including session details, page views, and device information (IP address, browser type, etc.).
• AI-Specific Data:
  • Voice and text inputs used for speech recognition, order placement, and personalization.
  • Feedback and corrections provided to improve Myra’s accuracy and efficiency.

3. How We Use Your Information

We use the information collected to:

• Deliver Services:
  • Process customer orders, bookings, and inquiries across phone and web platforms.
  • Enhance Myra’s ability to interact naturally, understand accents, and suggest relevant items or services.
• Personalize Interactions:
  • Recommend menu items, upsell offers, and cross-sell products based on customer preferences.
  • Provide tailored suggestions and promotions to businesses and end-users.
• Improve AI Performance:
  • Train Myra’s algorithms to handle varied industries and customer requests.
  • Optimize voice recognition, natural language processing, and multilingual support.
• Compliance and Communication:
  • Fulfill contractual obligations with businesses.
  • Notify users of service updates, policy changes, or special offers.

4. Sharing Your Information

We prioritize your privacy and only share data under the following circumstances:

• With Service Providers:

  We may share data with trusted third parties necessary to deliver our services, such as:

  • Voice and AI Providers: (e.g., OpenAI, Deepgram) for text-to-speech and natural language processing.
  • Payment Gateways: To process payments securely.
• With Business Partners:

  Customer data, such as order details and booking confirmations, may be shared with the relevant businesses (e.g., restaurants, hotels, retail outlets) to fulfill requests.

• For Legal Compliance:

  We may disclose information when required to comply with legal obligations or to protect our rights and interests.

• During Business Transactions:

  In case of a merger, acquisition, or sale of assets, data may be transferred to the new entity under similar privacy terms.

5. Data Security

We employ robust security measures to protect your data, including:

• Encryption of sensitive data during transmission and storage.
• Secure voice and data storage systems compliant with industry standards.
• Regular security audits and updates to prevent unauthorized access.

6. Data Retention

We retain data for as long as necessary to fulfill the purposes outlined in this policy, including:

• Voice Data: Temporarily stored for training and improving Myra’s AI capabilities.
• Order and Interaction Data: Retained to resolve disputes, analyze trends, and enhance customer experience.

We ensure data is anonymized or securely deleted when no longer required.

7. Your Rights

As a user of Vomyra AI, you have the following rights:

• Business Owners:
  • Access and Correction: Request access to or corrections of your business account data.
  • Account Closure: Close your account and request data deletion, subject to our legal obligations.
• End-Users (Customers):
  • Data Review: Request details of your interaction data (e.g., voice recordings, orders).
  • Account Closure: Opt out of data usage for personalization or analytics.
  • Data Deletion: Request deletion of your interaction data.

To exercise these rights, contact us at sumit@vomyra.com.

8. Voice and AI Technology Usage

Myra uses advanced AI technologies to process voice inputs, text queries, and preferences for delivering its services. We adhere to strict guidelines for:

• Voice Recordings: Used solely for improving AI functionality and ensuring order accuracy.
• AI Training: Voice and interaction data may be used in anonymized form to train models.
• Transparency: Users will be notified if data is being recorded or used for training purposes.

9. Industry Agnosticism and Customization

Vomyra AI is designed to serve businesses across diverse industries, including but not limited to:

• Hospitality: Managing reservations, orders, and customer queries.
• Restaurants: Enhancing order placement and personalized recommendations.
• Retail and Real Estate: Offering tailored customer support and services. We ensure all implementations comply with industry-specific regulations and privacy expectations.

10. Children’s Privacy

Vomyra AI does not knowingly collect data from children under 13. If we become aware of such data, we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Users will be notified of significant updates.

Contact Us

For any queries, concerns, or assistance, please reach out to us:

• Operating Address: Vomyra H,12a , Lajpat Nagar , Sahibabad Ghaziabad, UP - 201005 , India
• Phone: +917581950924
• Email: sumit@vomyra.com

We aim to respond to all inquiries within 24-48 hours.