Privacy Policy for Vomyra AI

Effective Date: August 10, 2025

Last Updated: August 10, 2025

Welcome to Vomyra.com ( referred to as "we," "us" or "our" ). We are committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy describes how we collect, use, and safeguard data across our platforms, whether through phone interactions, web applications, or any industry-specific implementation, including Google API integrations. By using our services, you consent to the practices described here.

1. Scope of This Policy

This Privacy Policy applies to:

• Vomyra's AI voice interactions over phone calls (e.g., hospitality bookings, customer orders).
• Vomyra's web-based services, including online ordering, data analytics, and personalized recommendations.
• Businesses across industries, (e.g., hospitality, restaurants, retail, real estate, and more) using Vomyra AI for automation and customer interactions.
• Google API integrations, including Google Sheets and Google Drive access when authorized by users.

2. Information We Collect

We collect data to provide and enhance Vomyra's services effectively:

• Personal Information (Business Owners):
  • Names, email addresses, phone numbers, and company details provided during onboarding.
  • Billing and payment information, including payment method details, for service subscription management.
• Personal Information (End-Users/Customers):
  • Over Phone Calls:
    • Names, phone numbers, table/room numbers, and booking or order details.
    • Voice data used to process interactions.
  • On Web Applications:
    • Login credentials (if applicable), interaction history, and preferences.
• Google API Data (When Authorized):
  • Google Sheets content, structure, and metadata accessed in real-time for AI processing.
  • Google Drive files limited to user-selected documents for integration purposes.
  • Basic profile data necessary for authentication and authorization.

  Important: Google user data is accessed only with explicit user consent and used solely for providing the requested AI services. We do not use this data for advertising or sell it to third parties. These permissions are requested only when essential for the user's requested functionality, and never for background data collection.

• Interaction and Usage Data:
  • Voice recordings or transcripts generated during AI phone conversations for order accuracy, quality improvements, and dispute resolution.
  • Web interaction data, including session details, page views, and device information (IP address, browser type, etc.).
• AI-Specific Data:
  • Voice and text inputs used for speech recognition, order placement, and personalization (excluding Google user data).
  • Feedback and corrections provided to improve AI accuracy and efficiency.

3. How We Use Your Information

We use the information collected to:

• Deliver Services:
  • Process customer orders, bookings, and inquiries across phone and web platforms.
  • Enhance Vomyra's ability to interact naturally, understand accents, and suggest relevant items or services.
• Personalize Interactions (Non-Google Data Only):
  • Recommend menu items, upsell offers, and cross-sell products based on customer preferences.
  • Provide tailored suggestions and promotions to businesses and end-users.
• Improve AI Performance (Excluding Google Data):
  • Train Vomyra's algorithms to handle varied industries and customer requests.
  • Optimize voice recognition, natural language processing, and multilingual support.
• Compliance and Communication:
  • Fulfill contractual obligations with businesses.
  • Notify users of service updates, policy changes, or special offers.

4. Google API Services User Data Policy – Limited Use

When you authorize Vomyra AI to access your Google account data (such as Google Sheets), we strictly adhere to the Google API Services User Data Policy, including the Limited Use requirements:

• Purpose Limitation:

  Google user data is used exclusively to provide Vomyra AI's core functionality - enabling your AI agent to read and write data in your Google Sheets as part of the automation service you requested.

• No Advertising or Resale:

  We never use Google user data for advertising purposes, marketing campaigns, or sell it to third parties under any circumstances.

• Limited AI Training:

  Google user data is not used to train generalized AI models. Any technical troubleshooting involving this data is conducted with anonymized and aggregated information only.

• User Control:

  You maintain complete control over what data is shared. Access is granted only with your explicit consent and can be revoked at any time through your Google account settings.

• Real-Time Access Only:

  We do not store your Google Sheets data. Data is fetched in real-time only when a call comes in and your AI agent needs to access the information. All Google Sheets content is deleted immediately after use.

• Limited Sharing:

  Google user data is shared only with essential subprocessors (cloud hosting, speech processing, secure authentication providers) under strict confidentiality agreements that meet Google's security standards.

5. Sharing Your Information

We prioritize your privacy and only share data under the following circumstances:

• With Service Providers:

  We may share data with trusted third parties necessary to deliver our services, such as:

  • Voice and AI Providers: (e.g., OpenAI, Deepgram) for text-to-speech and natural language processing (non-Google data only).
  • Payment Gateways: To process payments securely.
  • Cloud Infrastructure: For secure hosting and computing services.
  • Secure Authentication Providers: For user verification and access management.
• With Business Partners:

  Customer data, such as order details and booking confirmations, may be shared with the relevant businesses (e.g., restaurants, hotels, retail outlets) to fulfill requests.

Important: Google user data is NEVER shared with third parties except for essential technical subprocessors (cloud hosting, secure authentication providers) who are bound by confidentiality agreements.

• For Legal Compliance:

  We may disclose information when required to comply with legal obligations or to protect our rights and interests.

• During Business Transactions:

  In case of a merger, acquisition, or sale of assets, data may be transferred to the new entity under similar privacy terms.

6. Data Security

We employ robust security measures to protect your data, including:

• Encryption of sensitive data during transmission and storage.
• Secure voice and data storage systems compliant with industry standards.
• Regular security audits and updates to prevent unauthorized access.
• Multi-factor authentication for business accounts and administrative access.
• Comprehensive monitoring and incident response procedures.

In the unlikely event of a security breach affecting personal data, we will notify affected users and relevant authorities as required by applicable privacy laws.

7. Data Retention

We retain data for as long as necessary to fulfill the purposes outlined in this policy, including:

• Google Sheets Data: Deleted immediately after use. We do not store your Google Sheets content on our servers.
• Voice Data: Temporarily stored for training and improving AI capabilities (non-Google interactions only).
• Order and Interaction Data: Retained to resolve disputes, analyze trends, and enhance customer experience.
• Business Account Data: Retained while account is active plus required legal retention periods.

We ensure data is anonymized or securely deleted when no longer required. Users can request deletion of their personal data, which will be processed within 7 working days.

8. Your Rights

As a user of Vomyra AI, you have the following rights:

• Business Owners:
  • Access and Correction: Request access to or corrections of your business account data.
  • Account Closure: Close your account and request data deletion, subject to our legal obligations.
  • Google API Revocation: Revoke Google account permissions through your Google account settings.
• End-Users (Customers):
  • Data Review: Request details of your interaction data (e.g., voice recordings, orders).
  • Opt-Out: Opt out of data usage for personalization or analytics.
  • Data Deletion: Request deletion of your interaction data.

To exercise these rights, contact us at support@vomyra.com. We aim to respond to all privacy requests within 7 working days.

9. Voice and AI Technology Usage

Vomyra uses advanced AI technologies to process voice inputs, text queries, and preferences for delivering its services. We adhere to strict guidelines for:

• Voice Recordings: Used solely for improving AI functionality and ensuring order accuracy (excluding Google user data).
• AI Training: Voice and interaction data may be used in anonymized form to train models (Google user data is explicitly excluded).
• Transparency: Users will be notified if data is being recorded or used for training purposes.

10. Industry Agnosticism and Customization

Vomyra AI is designed to serve businesses across diverse industries, including but not limited to:

• Hospitality: Managing reservations, orders, and customer queries.
• Restaurants: Enhancing order placement and personalized recommendations.
• Retail and Real Estate: Offering tailored customer support and services. We ensure all implementations comply with industry-specific regulations and privacy expectations.

11. Children's Privacy

Vomyra AI does not knowingly collect data from children under 13. If we become aware of such data, we will delete it promptly. Our services are designed for business use and adult consumers.

12. International Data Transfers

Vomyra AI may transfer personal data across international borders to provide our global services. We ensure adequate protection through appropriate safeguards and legal mechanisms as required by applicable privacy laws. We use standard contractual clauses or other legally recognized safeguards for such transfers.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Material changes will be communicated to users with appropriate notice. Continued use of our services after updates indicates acceptance of the revised terms.

Contact Us

For any queries, concerns, or assistance, please reach out to us:

• Operating Address: Vomyra H,12a , Lajpat Nagar , Sahibabad Ghaziabad, UP - 201005 , India
• Phone: +917581950924
• Email: support@vomyra.com
• Privacy Requests: support@vomyra.com

We aim to respond to all inquiries within 24-48 hours and privacy requests within 7 working days.