DialShree from Elision runs predictive dialing across a large share of Indian BPO and collections floors. Vomyra does not replace it. It adds an AI tier that takes first-line calls, so your human agents only handle the conversations that need a human.
DialShree is the omnichannel contact-centre suite from Elision Technologies, an Ahmedabad company operating since 2007. It bundles five dialing modes — predictive, auto, preview, progressive and manual — with IVR, ACD and skill-based routing, call recording, CRM integration, call blending, WhatsApp support and real-time analytics, and is deployed across Indian BPOs, collections agencies, banking, healthcare and government floors.
Contact centres do not rip out the dialer — it holds the campaign logic, the compliance recordings and the workforce management. What they need is leverage: most first-line calls are qualification, verification or reminders that never needed a person. Vomyra takes that tier over SIP and hands up only the calls where a human changes the outcome.
What you get, stated plainly enough to check.
Four steps, none of which involve writing telephony code.
A standards-compliant SIP trunk connects your dialer — cloud or on-prem — to the Vomyra agent tier.
Point qualification, verification and reminder campaigns at AI agents. Complex queues stay with your human floor.
When a call needs a person, the agent transfers into your DialShree queue and passes the conversation summary with it.
Outcomes, dispositions and transcripts write back so campaign reporting stays consistent across the AI and human tiers.
Your dialer, campaigns, compliance recordings and workforce management all stay. The AI tier attaches over SIP.
AI concurrency is not bounded by licensed agent seats, so peak-day volume stops requiring peak-day headcount.
One AI tier covers Hindi, English, Tamil, Telugu, Marathi and Bengali without hiring language-specific shifts.
A SIP trunk connects your DialShree deployment — cloud or on-premise — to Vomyra. You route selected campaigns to AI agents, which handle the call and transfer into your existing human queue when escalation is needed, passing a conversation summary with the transfer.
No, and that is the point of the integration. DialShree keeps its five dialing modes, campaign management, ACD and skill-based routing, agent desktops, call recording and analytics. Vomyra adds an AI tier alongside it for the first-line calls that never needed a person.
Yes. The connection is a standards-compliant SIP trunk, so on-prem DialShree deployments connect the same way as cloud ones. Enterprise plans additionally support on-premise deployment options for the agent tier itself.
The AI agent performs a live transfer into your DialShree queue and passes the transcript summary and captured fields along with it, so the human picks up already knowing what the caller said.
It changes what seats are used for. AI concurrency is not limited by licensed seats, so peak volume no longer requires peak headcount — human agents concentrate on the calls where a person materially changes the outcome.