Exotel
Telephony integration

Exotel voice AI — AI agents on the numbers you already run

Exotel is the cloud telephony backbone for a large share of Indian enterprises. Vomyra sits on top of it: connect your Exotel trunk, keep every number and rate you have negotiated, and replace the IVR tree with an agent that actually holds a conversation.

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What is Exotel?

Exotel is India's largest customer-engagement cloud platform, founded in Bengaluru in 2011 and merged with contact-centre vendor Ameyo in 2021. It runs virtual numbers, IVR, call routing and contact-centre flows for over 7,000 businesses, handles billions of conversations a year, and operates under a pan-India Unified License Virtual Network Operator licence. It handles the carrier relationship, DLT registration and number provisioning; what it does not do is hold a natural conversation with the caller.

Why it matters on a voice call

Most Indian enterprises are not looking to replace Exotel — they have numbers printed on packaging, registered in DLT and known to customers. What they want is for the call not to end in a nine-option IVR menu. Vomyra plugs into the Exotel trunk you already pay for and answers as an agent, so nothing about your telephony estate has to change.

At a glance

Exotel on Vomyra

What you get, stated plainly enough to check.

Capability
Detail
Connection method
SIP trunking — bring your own Exotel carrier
Numbers
Your existing Exotel virtual numbers, unchanged
Direction
Inbound answering and outbound campaigns
Billing
Exotel bills you for minutes; Vomyra bills the platform fee
Migration
None — no porting, no number change, no downtime
How it works

Running Exotel on Vomyra

Four steps, none of which involve writing telephony code.

  1. 1

    Point your trunk at Vomyra

    Configure the Exotel SIP trunk against your Vomyra workspace. Credentials and routing take a few minutes; nothing is ported.

  2. 2

    Map numbers to agents

    Each Exotel number is routed to the agent that should answer it — support on one, sales on another, a regional-language agent on a third.

  3. 3

    Replace the IVR, not the estate

    The agent takes the call where the menu used to. It can still transfer to a human queue when the caller asks for one.

  4. 4

    Keep your DLT registration

    Existing DLT-registered sender flows continue to apply, because the carrier relationship and the numbers are still yours.

Why Vomyra

What Vomyra adds to Exotel

Keep your negotiated rates

Enterprise Exotel pricing is usually better than list. BYOC means you keep it — Vomyra never marks up your minutes.

No migration project

Numbers stay where they are. There is no porting window, no dual-running period and no customer-facing change.

32+ languages on the same trunk

The same Exotel number can answer in Hindi, English, Tamil, Telugu, Marathi or Bengali depending on who is calling.

In production

Where teams use Exotel

  • Replacing an IVR menu with a conversational first-line agent
  • Overflow answering when the human queue is full or out of hours
  • Outbound lead qualification on numbers customers already recognise
  • Regional-language support across a national customer base
  • Order status, delivery and appointment calls at contact-centre volume
FAQ

Exotel questions

How does the Exotel voice AI integration work?

Vomyra connects to Exotel over SIP trunking. You point your existing Exotel trunk at your Vomyra workspace and map each number to an agent. Inbound calls are answered by that agent and outbound campaigns dial from the same numbers — no porting and no number changes.

Do I keep my Exotel numbers and rates?

Yes. This is a bring-your-own-carrier integration. Exotel remains your carrier of record, bills you for minutes at whatever rate you negotiated, and your numbers stay exactly as they are. Vomyra charges only the platform fee.

Can Vomyra replace my Exotel IVR?

That is the most common reason people connect the two. Instead of a caller pressing through a menu, the Vomyra agent answers, understands the request in natural language, resolves it or routes it, and can transfer to a human queue on request.

Is the integration DLT compliant?

Yes. Because Exotel stays your carrier, your existing DLT registrations and templates continue to apply. Vomyra additionally enforces TRAI-permitted calling windows on outbound campaigns.

What if I want Indian mobile numbers instead of Exotel landline numbers?

You can run both. Keep Exotel for inbound on your published numbers, and use Vomyra's managed 98XXX/94XXX mobile-format numbers for outbound, where mobile caller ID lifts pickup from about 27% to over 80%.

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